Version: 1.0  |  Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Introduction

The Children's Clinic, Serving Children & Their Families, dba TCC Family Health ("TCC," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information we receive through our website, mobile applications, and other digital platforms (collectively, the "Platform").

Medical information you provide to TCC in the course of receiving health care services is governed separately by our Notice of Privacy Practices (HIPAA) and is not covered by this Privacy Policy.

2. Information We Collect

A. Information you provide directly

• Contact information (name, email, phone, address) when you contact us, register for events, donate, or apply for a job
• Donor information if you contribute to TCC
• Feedback, questions, or other messages you submit

B. Information collected automatically

• IP address, browser type, device identifiers, operating system
• Pages visited, time spent on the Platform, referring URLs
• Cookies and similar technologies used for site functionality and analytics

C. Information from third parties

• Payment processors for donation transactions
• Job application platforms (e.g., ADP)
• Event registration platforms

3. How We Use Your Information

• To respond to your inquiries and provide requested services
• To process donations and send acknowledgments or tax receipts
• To operate, maintain, and improve the Platform
• To communicate about TCC programs, events, and services you have expressed interest in
• To comply with legal and regulatory obligations
• For security, fraud prevention, and to protect our rights and the rights of others

4. How We Share Your Information

TCC does not sell or trade personal information. We may share information with:

• Service providers who help us operate the Platform (hosting, email, analytics) under written confidentiality obligations
• Payment processors for donation transactions
• Legal, regulatory, or law enforcement authorities when required by law
• Professional advisors (attorneys, auditors) bound by confidentiality

We do not share donor information with other organizations for their marketing purposes.

5. Cookies and Analytics

The Platform uses essential cookies necessary for functionality and may use analytics cookies to help us understand how the Platform is used. You may disable cookies in your browser settings, though some features may not work properly without them.

6. Children's Privacy (COPPA)

Although TCC serves children through its clinical practice, this website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Platform. If we learn we have collected personal information from a child under 13 online, we will delete it. Parents or guardians with concerns may contact us at info@tccfamilyhealth.org.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) provides you the following rights:

• Right to Know — Request information about the categories and specific pieces of personal information we have collected, used, or disclosed.
• Right to Delete — Request deletion of personal information we have collected, subject to exceptions.
• Right to Correct — Request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing — TCC does not sell personal information and does not share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information — Direct us to use sensitive personal information only for permitted purposes.
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA/CPRA rights.

To exercise these rights, contact us at (844) 822-4646 or info@tccfamilyhealth.org. We may need to verify your identity before responding. Authorized agents may submit requests on your behalf with verifiable authorization.

Categories of personal information collected in the last 12 months: identifiers (name, contact info, IP address); internet or electronic network activity; commercial information (donations); professional or employment-related information (job applications). We retain personal information only as long as necessary for the purposes described above or as required by law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Platform. However, no method of transmission over the Internet is 100% secure. Do not send protected health information (PHI) through general contact forms; instead use the secure myChart Patient Portal or call us directly.

9. Third-Party Links

The Platform may contain links to third-party websites (e.g., myChart, ADP Careers, payment processors). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Platform after changes indicates acceptance of the updated Policy.

11. Contact Us

Questions about this Privacy Policy:

• Phone: (844) 822-4646
• Email: info@tccfamilyhealth.org
• Mail: 701 East 28th Street, Suite 200, Long Beach, CA 90806

HIPAA: TCC Family Health is a HIPAA-covered entity. For protected health information, see our Notice of Privacy Practices.

Last Updated: April 20, 2026

TCC Family Health respects your privacy rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). This page summarizes your rights and provides multiple ways to submit a request.

Your Rights

• Right to Know — what categories and specific pieces of PI we have collected about you, sources, purposes, and who we have disclosed it to.
• Right to Delete — request deletion of PI we have collected, subject to legal exceptions.
• Right to Correct — request correction of inaccurate PI.
• Right to Opt-Out — of any sale or sharing of PI (we do neither, but you may still submit).
• Right to Limit Use of Sensitive PI — direct us to use sensitive PI only for permitted purposes.
• Right to Non-Discrimination — we will not deny services, charge different prices, or provide a different level of service because you exercised a right.

How to Submit a Request

You may submit a request by any of the following methods:

• Toll-free phone: (844) 822-4646 — ask for the Privacy Officer
• Email: privacy@tccfamilyhealth.org
• Mail: Privacy Officer, TCC Family Health, 701 East 28th Street, Suite 200, Long Beach, CA 90806
• Web form (below)

Web Request Form

Submitting this form opens your email application with a pre-filled message to our Privacy Officer. We verify identity before responding and will reply within the timeframes required by law (generally within 45 days, with a single 45-day extension when reasonably necessary). Do not include Protected Health Information (PHI) in this form — for PHI, see our Notice of Privacy Practices.

Authorized Agents

A California resident may designate an authorized agent to act on their behalf. Agents must provide verifiable written authorization, and we may contact the consumer directly to confirm the request and verify identity.

How We Respond

We will acknowledge receipt within 10 business days and substantively respond within 45 days of verifying your identity. We may extend by one additional 45-day period when reasonably necessary and will notify you of any extension.

Questions

For questions about this page or our privacy practices, contact our Privacy Officer at privacy@tccfamilyhealth.org or (844) 822-4646.

Version: 1.0  |  Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

Welcome to the TCC Family Health website (the "Site"), operated by The Children's Clinic, Serving Children & Their Families, dba TCC Family Health ("TCC," "we," "us," or "our"). By accessing or using the Site, you agree to these Terms of Use. If you do not agree, please do not use the Site.

1. Not Medical Advice

THE SITE AND ITS CONTENT ARE PROVIDED FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately.

2. Intellectual Property

All content on the Site — including text, graphics, logos, images, photographs, video, and software — is owned by or licensed to TCC and is protected by United States and international copyright, trademark, and other intellectual property laws. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without TCC's prior written consent. TCC's service marks and trademarks include: "The Children's Clinic," "Serving Children and Their Families," and "TCC Family Health."

3. Permitted Use

You may view and print content from the Site for personal, non-commercial use only, provided you retain all copyright and proprietary notices.

4. Prohibited Use

You agree not to:

• Use the Site in any way that violates applicable law or regulation
• Attempt to gain unauthorized access to any portion of the Site or its underlying systems
• Interfere with Site operation, introduce malicious code, or disrupt services
• Scrape, data-mine, or harvest information from the Site using automated means
• Impersonate any person or misrepresent your affiliation with a person or entity
• Transmit protected health information (PHI) through general contact forms — use the myChart patient portal or call TCC directly

5. User-Submitted Content

If you submit comments, feedback, questions, or other content through the Site, you grant TCC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and distribute that content in connection with TCC's mission, unless otherwise required by law. Do not submit protected health information through general contact forms.

6. Third-Party Links

The Site may contain links to third-party websites and services (e.g., the myChart patient portal, ADP careers, payment processors, event registration platforms). TCC does not control and is not responsible for the content, policies, or practices of those sites. Access to linked sites is at your own risk.

7. Disclaimer of Warranties

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. TCC DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TCC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, EVEN IF TCC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless TCC and its directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

10. Copyright Infringement (DMCA)

If you believe content on the Site infringes your copyright, please send a written notice to our designated agent at info@tccfamilyhealth.org including: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the Site; (c) your contact information; (d) a statement of good-faith belief that the use is not authorized; (e) a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act on behalf of the owner; and (f) your physical or electronic signature.

11. Modifications to These Terms

TCC may modify these Terms at any time by posting revised Terms on the Site. The "Last Updated" date above reflects the most recent revision. Continued use of the Site after changes indicates acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. TCC controls and operates the Site from Long Beach, California. Any dispute arising out of or relating to these Terms or the Site shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction in those courts.

13. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Contact

Questions about these Terms:

• Email: info@tccfamilyhealth.org
• Phone: (844) 822-4646
• Mail: 701 East 28th Street, Suite 200, Long Beach, CA 90806

1. Our Responsibilities

TCC Family Health ("TCC") is required by law to:

• Maintain the privacy and security of your protected health information (PHI)
• Provide you with this Notice of our legal duties and privacy practices regarding your PHI
• Abide by the terms of the Notice that is currently in effect
• Notify you promptly in the event of a breach of your unsecured PHI
• Not use or disclose your PHI other than as described in this Notice, unless you give us permission in writing. You may revoke that permission at any time by writing to our Privacy Officer.

2. How We May Use and Disclose Your Health Information Without Your Authorization

• Treatment — To provide, coordinate, or manage your health care and any related services.
• Payment — To obtain payment for services, including billing, claims management, and collection.
• Health Care Operations — For quality assessment, training, licensing, accreditation, and other operational purposes.
• As Required by Law — When federal, state, or local law requires disclosure (e.g., child or elder abuse reporting, FDA reporting, OSHA).
• Public Health and Safety — To prevent or control disease, report communicable diseases, or to avert a serious threat to health or safety.
• Research — Subject to Institutional Review Board approval and strict privacy safeguards.
• Judicial and Administrative Proceedings — In response to a court order, subpoena, or other lawful process.
• Workers' Compensation — As authorized by state workers' compensation laws.
• Military and Veterans — For members of the armed forces as required by military command authorities.
• Coroners, Funeral Directors, Organ Donation — For identification, cause of death determinations, and organ or tissue donation.
• Appointment Reminders and Treatment Alternatives — We may contact you about appointments, test results, or treatment alternatives and health-related benefits.

3. Uses and Disclosures That Require Your Written Authorization

We will obtain your written authorization before we:

• Use or disclose your PHI for marketing purposes (other than face-to-face communications or gifts of nominal value)
• Sell your PHI
• Use or disclose psychotherapy notes (with limited exceptions permitted by law)
• Use or disclose your PHI in any way not described in this Notice

You may revoke an authorization at any time by writing to our Privacy Officer. A revocation will not apply to information we have already used or disclosed in reliance on your prior authorization.

4. Fundraising Communications

TCC may contact you for fundraising efforts in support of our charitable mission. You have the right to opt out of receiving fundraising communications. To opt out, contact our Privacy Officer by phone at (844) 822-4646, by email, or by writing to the address listed in Section 9, and include "fundraising opt-out" in your request. Opting out will not affect your treatment or payment for services.

5. Substance Use Disorder Records (42 CFR Part 2)

If TCC provides substance use disorder (SUD) services, records of that treatment may be subject to additional federal confidentiality protections under 42 CFR Part 2. Those records generally may not be disclosed without your specific written consent, except in narrow circumstances (medical emergency, qualifying court order, authorized research, audits and evaluations, reports of suspected child abuse). Contact our Privacy Officer if you would like details on how Part 2 protections apply to your records.

6. Minors' Rights Under California Law

California law gives minors additional rights with respect to certain categories of care — including reproductive health, mental health, and substance use services. In those cases, the minor may control access to and disclosure of the related PHI, and TCC may not share that information with a parent or guardian without the minor's consent. Parents, guardians, and minors should ask their care team how these rules apply to specific services.

7. Your Rights Regarding Your Health Information

• Access your records — Request to inspect or obtain a copy of your medical record, or have it sent to someone else. We may charge a reasonable, cost-based fee for copies.
• Request corrections — Ask us to amend information in your health record that you believe is incorrect or incomplete. We may deny your request in limited circumstances and will provide a written explanation.
• Request restrictions — Ask us to limit how we use or share your information. We will say "yes" to a request to restrict disclosure to a health plan if you have paid for the service in full out of pocket.
• Confidential communications — Request that we contact you at a specific phone, address, or email (e.g., at work rather than home).
• Accounting of disclosures — Request a list of certain disclosures of your PHI made in the last six years (excluding routine disclosures for treatment, payment, and health care operations).
• Paper copy of this Notice — Request a paper copy at any time, even if you received the Notice electronically.
• Breach notification — Be notified promptly if a breach of your unsecured PHI occurs.
• Choose someone to act for you — If you have given medical power of attorney or have a legal guardian, that person may exercise your rights.
• File a complaint — Without fear of retaliation (see Section 8).

8. How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with TCC or with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights. You will not be retaliated against for filing a complaint.

To file a complaint with TCC, contact our Privacy Officer:

• Cesar Vazquez, Section 1557 Compliance Officer / HIPAA Privacy Officer
• TCC Family Health
• 701 East 28th Street, Suite 200, Long Beach, CA 90806
• Phone: (844) 822-4646

To file a complaint with HHS: hhs.gov/hipaa/filing-a-complaint

9. Contact for Privacy Questions

For questions about this Notice or to exercise any of the rights above:

• Privacy Officer: Cesar Vazquez
• Phone: (844) 822-4646
• Mail: TCC Family Health, 701 East 28th Street, Suite 200, Long Beach, CA 90806

10. Changes to This Notice

We reserve the right to change this Notice at any time. Any new Notice will be effective for all PHI we maintain, including PHI created or received before the change. The most current Notice will be posted at our health centers and on this website, and will be available in paper form on request.

Version: 2.0  |  Original Effective Date: April 1, 2003  |  Last Revised: April 20, 2026

You may request a printed copy of this Notice at any TCC health center or by calling (844) 822-4646.

Version: 1.0  |  Last Updated: April 20, 2026

TCC Family Health is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards.

Conformance Status

This website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, and — where feasible — incorporates guidance from WCAG 2.2. These guidelines explain how to make web content more accessible to people with disabilities.

Accessibility Features

• Skip-to-main-content link for keyboard users
• Descriptive alternative text on meaningful images; decorative images are marked for assistive technology
• Keyboard-navigable interface with visible focus indicators
• Sufficient color contrast ratios across text and interactive elements
• Support for browser text resizing and zoom up to 200% without loss of content
• Respects the prefers-reduced-motion system setting
• Supports Windows High Contrast / forced-colors mode
• Page language and in-page language changes declared for screen readers (English, Spanish, Traditional Chinese, Tagalog, Vietnamese, Korean, Khmer)
• Semantic HTML landmarks (header, nav, main, footer) for assistive navigation
• Form fields with visible labels and programmatic associations

Known Limitations

We are aware of the following limitations and are actively working to resolve them:

• Some older PDF documents linked from this site may not be fully accessible. We are remediating these documents and will provide accessible alternatives on request.
• Embedded third-party services (such as the job application portal, patient portal, and donation platform) are controlled by external providers and may not fully meet our accessibility standards. If you encounter a barrier on one of these services, please contact us and we will assist you directly.

Feedback & Assistance

We welcome your feedback on the accessibility of this website. If you experience a barrier or need information in an alternative format (large print, accessible PDF, plain text, or by telephone), please contact us:

• Phone: (844) 822-4646
• Email: info@tccfamilyhealth.org
• Mail: 701 East 28th Street, Suite 200, Long Beach, CA 90806

We aim to respond to accessibility feedback within 2 business days and to provide requested alternative formats within 10 business days, or to let you know if additional time is needed.

Formal Complaints

If you are not satisfied with our response, you may file a formal complaint. TCC's Section 1557 / ADA Coordinator handles formal accessibility complaints:

• Cesar Vazquez, Section 1557 Compliance Officer
• TCC Family Health
• 701 East 28th Street, Suite 200, Long Beach, CA 90806
• Phone: (844) 822-4646

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/civil-rights/filing-a-complaint.

Assessment Methodology

Accessibility conformance of this website is currently self-assessed. TCC intends to commission periodic third-party accessibility audits and will update this statement as audits are completed.

Validation Checklist (internal)

The following checks are performed as part of our release process and after any material content or template change. Results are retained internally; summary status is reflected in this statement.

• Automated scans: axe DevTools or WAVE run on home, locations, new patient, resources, contact, and all legal pages — zero Level A/AA violations at release.
• Lighthouse Accessibility: score ≥ 95 on representative pages in Chrome DevTools.
• Keyboard-only navigation: full site traversable with Tab / Shift-Tab / Enter / Space / Escape — no keyboard traps, visible focus on every interactive element.
• Screen reader spot-check: landmarks, headings, and page titles announce correctly in VoiceOver (macOS) and NVDA (Windows) on home + one legal page.
• Zoom & reflow: content reflows at 200% browser zoom and 400% with no horizontal scroll on standard 1280px viewports.
• Forced-colors / high-contrast: Windows High Contrast mode renders all CTAs, focus rings, and status messages.
• Reduced motion: animations shortened or removed when prefers-reduced-motion: reduce is set.
• Color contrast: all body text and CTAs meet 4.5:1; large text and non-text UI meet 3:1, verified with a contrast checker.
• Language declarations: each non-English passage carries the correct lang attribute.
• Forms: every input has a programmatically associated label; errors are announced and linked to the offending field.

How to Report an Accessibility Defect

If an automated or user-reported issue is identified that affects access to services, we treat it as a priority and work to resolve it as quickly as practical. See "Feedback & Assistance" above for contact methods, or file a formal grievance.

Who We Serve

TCC welcomes patients of all ages — from newborns through seniors — regardless of insurance status or income. We are a Federally Qualified Health Center (FQHC) serving Greater Long Beach and surrounding communities since 1939.

How to Become a Patient

1. Call us or walk in. Call (844) 822-4646 Monday–Friday to schedule a new-patient visit, or walk into any of our 16 locations during open hours.
2. Complete the new-patient intake. You can download and fill out our intake paperwork in advance (English or Spanish), or complete it in-clinic before your first visit. [Draft — link to intake PDF once available.]
3. Bring required documents to your first visit (see "What to Bring" below).
4. Meet your care team. At your first visit we'll review your history, screen for preventive care needs, and connect you to any additional services you may qualify for (dental, behavioral health, nutrition, legal).
5. Set up the myChart patient portal. After your visit you'll get a code to activate myChart to message your provider, request refills, and see lab results.

What to Bring to Your First Visit

• Photo ID (driver's license, passport, consular card, school ID, or any government ID).
• Insurance card if you have coverage (Medi-Cal, Medicare, Covered California, private, PPO/HMO).
• Proof of income if uninsured and applying for our sliding fee scale (pay stub, tax return, or self-declaration form — we'll help).
• List of current medications, including over-the-counter, vitamins, and supplements.
• Prior medical records if available (we can also request them for you).
• For children: immunization records and any school forms that need completion.

What to Expect

Plan for your first visit to take 60–90 minutes. A medical assistant will start by updating your health history, measuring vitals, and reviewing medications. Your provider will then meet with you for a physical exam and to discuss your care plan. If you need services we don't offer on-site, we'll refer or connect you on the spot.

Language Support

Free interpretation is available at every visit. We have in-person staff who speak Spanish, Khmer, Tagalog, and Vietnamese, and a 24/7 phone interpretation service for any other language. Let us know when you schedule which language you prefer.

Accessibility

All TCC health centers are wheelchair accessible. Let us know at scheduling if you need additional accommodations — large-print materials, sign language interpretation, or extra time.

Questions?

Call (844) 822-4646 or email info@tccfamilyhealth.org.

Insurance We Accept

• Medi-Cal (all managed care plans serving LA County)
• Medicare (Original and most Advantage plans)
• Covered California (all carriers)
• Most commercial PPO and HMO plans
• My Health LA (for uninsured LA County residents)
• CHDP (Child Health and Disability Prevention)

Not sure what you have? Bring your card to your first visit and we'll verify coverage.

Sliding Fee Discount Program

If you are uninsured or under-insured, you may qualify for our sliding fee scale. Discounts are based on your family size and household income, using the current Federal Poverty Guidelines.

[Draft — actual fee schedule by service to be supplied by TCC billing/compliance.]

How to Apply

1. Ask at check-in. Tell any front-desk staff you'd like to apply for the sliding fee program.
2. Complete a short application. We'll ask about household size and income. You can bring documentation (pay stubs, tax return, SSA letter) or use our self-declaration form.
3. Get your sliding-scale tier. Approvals are typically same-day. Your tier applies for 12 months across all TCC services.

Help Enrolling in Insurance

Our Certified Enrollment Counselors can help you sign up for Medi-Cal, Covered California, or My Health LA at no cost. Learn more about insurance enrollment →

Financial Counseling & Payment Plans

If you've received a bill and need help, call our billing team at (844) 822-4646. Payment plans are available. We never send patients to collections without first offering a payment plan.

Good Faith Estimate

If you are uninsured or self-pay, federal law gives you the right to a Good Faith Estimate of expected charges before a scheduled service. Learn about Good Faith Estimates →

Questions?

Call (844) 822-4646 and ask for the billing or enrollment team.

TCC's Certified Enrollment Counselors (CECs) are trained, state-certified specialists who help community members apply for health coverage — at no cost. You do not need to be a TCC patient to get help.

Programs We Can Help You Enroll In

• Medi-Cal — California's Medicaid program for low-income adults, children, pregnant people, and people with disabilities.
• Covered California — the state marketplace for subsidized commercial plans.
• My Health LA — no-cost care for uninsured LA County residents who don't qualify for other programs.
• CHDP (Child Health and Disability Prevention) — well-child visits for uninsured children.
• Medicare — for seniors 65+ and some people with disabilities.
• Family PACT — confidential family planning for low-income Californians.

What to Bring

• Photo ID for each adult applicant
• Social Security numbers (if you have them)
• Proof of income (pay stubs, tax return, unemployment letter, or self-declaration)
• Proof of California residency (utility bill, lease, mail)

How to Schedule

Call (844) 822-4646 and ask for an enrollment appointment. We also have walk-in hours at select locations.

Do I Qualify?

The fastest way to find out is to talk to a counselor. Eligibility depends on household size, income, age, pregnancy, disability, and residency. Many people who think they don't qualify actually do.

Language Support

Enrollment counseling is available in English, Spanish, Khmer, Tagalog, and Vietnamese. Interpretation is available for any other language.

TCC Family Health is governed by a volunteer Board of Directors made up of community members. In accordance with federal Health Center Program requirements under 42 U.S.C. § 254b, at least 51% of our Board members are TCC patients. This patient-majority governance ensures that the people we serve direct how we serve them.

Executive Committee

Members

Board Meetings

The Board meets regularly to oversee TCC's mission, finances, and quality of care. Meeting minutes are available on request from the CEO's office.

Interested in Joining?

TCC is always seeking community members — especially current patients — who want to help govern a mission-driven health center. If you're interested, email info@tccfamilyhealth.org with "Board Interest" in the subject line.

24/7 Nurse Advice Line

TCC patients can call (844) 822-4646 any time — including nights, weekends, and holidays — to reach our after-hours nurse advice line. A registered nurse will help you decide whether to:

• Treat your symptoms at home with self-care
• Schedule a TCC visit the next business day
• Go to an urgent care
• Go to an emergency room or call 911

When to Go Where

Call 911 or go to the ER for:

• Chest pain or pressure, difficulty breathing, choking
• Severe bleeding, deep cuts, broken bones with deformity
• Stroke symptoms (sudden face drooping, arm weakness, slurred speech)
• Head injury with loss of consciousness, seizure, or confusion
• Severe abdominal pain, vomiting blood, black stools
• Suicidal thoughts or psychiatric crisis — or call or text 988 for the Suicide & Crisis Lifeline
• Overdose — call 911 and (if available) administer naloxone

Go to Urgent Care for:

• Minor cuts, sprains, simple fractures
• Fever, flu, strep throat, ear infection
• UTI symptoms, minor burns, rashes, simple asthma flare
• Cough, sinus pressure, pink eye

Wait for a TCC appointment for:

• Routine physicals, well-child visits, sports physicals
• Prescription refills, chronic condition management
• Non-urgent mental health concerns
• Dental cleanings and routine dental concerns

Holiday & Closure Schedule

TCC clinics are closed on: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day. The 24/7 nurse advice line operates on holidays.

Crisis Resources

• 988 Suicide & Crisis Lifeline — call or text 988 (free, 24/7, confidential)
• Crisis Text Line — text HOME to 741741
• LA County Department of Mental Health ACCESS Center — (800) 854-7771 (24/7)
• Domestic Violence Hotline — (800) 799-7233
• Poison Control — (800) 222-1222

Your Right to a Good Faith Estimate

You have the right to receive a Good Faith Estimate explaining how much your medical care will cost.

• Under the law, health care providers must give patients who do not have insurance — or who are not using insurance — an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

How to Request a Good Faith Estimate at TCC

Call (844) 822-4646 and ask for a Good Faith Estimate, or request one at check-in for any scheduled service. We'll provide it in writing within the timeframes required by law.

If You Receive a Bill More Than $400 Higher Than Your Estimate

You may be eligible to dispute the bill through the federal Patient-Provider Dispute Resolution process. To start a dispute:

• Initiate the dispute within 120 days of the date on the original bill.
• There is a $25 fee to use the dispute process.
• Visit cms.gov/nosurprises or call 1-800-985-3059.

Questions

For questions about this notice or to request your GFE, call TCC billing at (844) 822-4646.

For more information about your rights under federal law, visit cms.gov/nosurprises.

Version: 1.0  |  Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

TCC Family Health is committed to providing safe, respectful, high-quality care. If your experience has not met that standard — or if you have a concern about privacy, discrimination, safety, or quality — please tell us. You will not be retaliated against for filing a complaint.

How to File a Complaint

1. Talk to the clinic manager. Many concerns can be resolved on the spot. Ask any staff member to connect you.
2. Submit a written complaint. Email info@tccfamilyhealth.org, write to the Patient Advocate at 701 East 28th Street, Suite 200, Long Beach, CA 90806, or call (844) 822-4646.
3. We aim to acknowledge your complaint promptly and work toward resolution as quickly as practical. We will keep you informed of progress and let you know if additional time is needed.

Types of Complaints

• Quality of care or safety concerns — go to our Chief Medical Officer through the Patient Advocate.
• Privacy / HIPAA concerns — go to our Privacy Officer. See our Notice of Privacy Practices.
• Discrimination / Section 1557 concerns — go to our Section 1557 Compliance Officer (see below).
• Billing disputes — start with our billing team. For Good Faith Estimate disputes see Good Faith Estimate.
• Accessibility concerns — see our Accessibility Statement.

External Complaint Options

You may also file a complaint with an external agency at any time, whether or not you have filed with TCC:

• California Department of Public Health — (800) 236-9747, cdph.ca.gov
• HHS Office for Civil Rights (Section 1557 / HIPAA) — hhs.gov/civil-rights/filing-a-complaint
• HRSA Health Center Compliance — bphc.hrsa.gov
• The Joint Commission — jointcommission.org/report-a-concern

Section 1557 Compliance Officer

Cesar Vazquez, Section 1557 Compliance Officer
701 East 28th Street, Suite 200, Long Beach, CA 90806
Phone: (844) 822-4646

TCC offers telehealth visits for many types of care — saving you a trip to the clinic when an in-person exam isn't required.

What Can Be Done by Telehealth?

• Follow-up visits for chronic conditions (diabetes, hypertension, asthma)
• Prescription refills and medication check-ins
• Behavioral health counseling and therapy
• Minor illness triage (cough, rash, UTI symptoms)
• Review of lab or imaging results
• Nutrition counseling

Some visits still require in-person care. Your provider will let you know.

What You'll Need

• A smartphone, tablet, or computer with a camera and microphone
• A reliable internet connection or strong cell signal
• A quiet, private space for the visit
• A valid phone number so we can reach you if the video connection drops

If you don't have video access, a phone visit is usually available.

How to Schedule

Call (844) 822-4646 and ask for a telehealth visit, or message your provider through myChart.

Costs and Coverage

Telehealth visits are covered by Medi-Cal, Medicare, Covered California, and most commercial plans at the same rate as in-person visits. Sliding fee scale applies if you are uninsured.

Privacy and Security

Our telehealth platform is HIPAA-compliant. Video visits are encrypted and not recorded. See our Notice of Privacy Practices.

TCC Family Health is a 501(c)(3) nonprofit organization and a HRSA Section 330 Health Center Program grantee. We publish our annual report, financial statements, and IRS Form 990 to support transparency and community accountability.

Annual Reports

• 2024 Annual Report — Download PDF
• 2023 Annual Report — Download PDF
• 2022 Annual Report — Download PDF

IRS Form 990

• FY 2023 Form 990 — Download PDF
• FY 2022 Form 990 — Download PDF

Copies of our Form 990 are also available from the IRS and from charity watchdog sites like GuideStar (Candid) and Charity Navigator.

Audited Financial Statements

• FY 2023 Audited Financial Statements — Download PDF
• FY 2022 Audited Financial Statements — Download PDF

Funding Sources

• Patient service revenue (Medi-Cal, Medicare, Covered California, private insurance, sliding-fee payments)
• HRSA Section 330 Health Center Program grant
• State and county grants (LA County Department of Health Services, DPH)
• Private foundation and corporate grants
• Individual donors and community fundraising

UDS Quality Data

TCC reports annually to HRSA's Uniform Data System (UDS). Public UDS data is available at data.hrsa.gov.

Tax-Exempt Status

The Children's Clinic, Serving Children & Their Families, dba TCC Family Health, is a 501(c)(3) organization. Federal Tax ID (EIN): [Placeholder — TCC to supply]. Donations are tax-deductible to the extent allowed by law.

Upcoming Events

Submit a Community Event

Are you a community partner hosting a health-related event? Let us know at info@tccfamilyhealth.org and we'll consider including it here.

Stay in the Loop

Follow TCC on social media or check back here for the latest events. For media or partnership inquiries, visit our Newsroom.

340B Drug Pricing Program

TCC Family Health participates in the federal 340B Drug Pricing Program, which allows us to purchase outpatient medications at significant discounts. We pass these savings on to our patients — especially those who are uninsured, underinsured, or paying on the sliding fee scale — so cost is not a barrier to staying on treatment.

Getting Prescriptions Filled

• On-site pharmacy at select TCC locations for eligible patients. Ask your care team where to pick up.
• 340B contract pharmacies — we partner with community pharmacies that can fill TCC prescriptions at 340B-discounted prices for eligible patients.
• Any pharmacy — TCC prescriptions can be filled at any licensed pharmacy you choose using your insurance.

Refill Requests

The easiest way to request a refill is through myChart. You can also:

• Call your TCC clinic and leave a message for your care team
• Ask your pharmacy to send a refill request to TCC
• Bring your medication bottle to any visit

Please allow 2 business days for refill requests. Controlled substances require an appointment.

Medication Assistance

If a medication your provider prescribes is not affordable, let us know. We can:

• Switch to a lower-cost alternative when clinically appropriate
• Apply to manufacturer patient assistance programs on your behalf
• Connect you with SingleCare, GoodRx, or similar discount programs
• Use our sliding fee scale for on-site pharmacy dispensing

Medication Counseling

Pharmacists are available to review your medications, check for interactions, and answer questions. Ask at check-in or call the pharmacy directly.

Safe Disposal

Bring unused medications to any TCC clinic for safe disposal, or use a drug take-back location at DEA's drug disposal locator.

Press Releases

TCC In The News

• [Placeholder] Press-Telegram — "Long Beach clinic expands behavioral health services" (date)
• [Placeholder] KCRW — "Caring for families across generations" (date)

Media Inquiries

Journalists and media professionals, please contact:

• Communications Team
• Email: media@tccfamilyhealth.org
• Phone: (844) 822-4646

Media Kit

Logos, photos, fact sheets, and executive bios available on request.

Community Volunteers

TCC welcomes community volunteers for health fairs, outreach events, fundraising, and administrative support. All volunteers complete a short orientation and background check.

• Event support (health fairs, Beach Walk, gala)
• Community outreach and tabling
• Clerical and administrative help
• Translation support

Interested? Email volunteer@tccfamilyhealth.org or call (844) 822-4646.

Student Clinical Rotations

TCC hosts students from accredited programs in:

• Medicine (MS3/MS4 family medicine, pediatrics, OB/GYN)
• Physician assistant programs
• Nurse practitioner and registered nurse programs
• Dental and dental hygiene
• Pharmacy
• Behavioral health (MSW, MFT, psychology trainees)
• Public health and MPH internships

Rotations are arranged through affiliation agreements with partner schools. Students should contact their program coordinator first.

Residency & Fellowship

TCC partners with residency and fellowship programs in family medicine, pediatrics, and behavioral health. [Draft — list specific programs and contacts if available.]

Internship Program

Paid and unpaid internships are available in public health, operations, communications, and development. Postings are listed on our careers page.

Why Train at TCC?

• Diverse, underserved community in Greater Long Beach
• Integrated primary care with behavioral health, dental, and legal partners
• Trauma-informed care training
• Multidisciplinary teams
• Preceptors active in teaching and community medicine

Map

Filter by Service

[Scaffold] Filter controls go here: primary care, pediatrics, dental, behavioral health, pharmacy, vision, OB/GYN, senior care, telehealth, walk-in.

Filter by Language

[Scaffold] Language filters: Spanish, Khmer, Tagalog, Vietnamese, Korean, Chinese.

All Locations

For the full list of our 16 sites with hours and directions, see the Locations page.

Primary Care

Pediatrics

Behavioral Health

Dental

Looking for a provider who speaks your language? Call (844) 822-4646 and we'll match you with someone on staff. Free interpretation is always available.

Summary

On [date], TCC Family Health discovered [brief description of incident]. We take the privacy and security of patient information seriously and are providing this notice so affected individuals can take steps to protect themselves.

What Happened

[Describe the incident — how it was discovered, what systems or information were affected, when it occurred, and what has been done to contain and investigate it.]

Information Involved

[List categories of information that may have been involved — names, dates of birth, addresses, Social Security numbers, medical record numbers, insurance information, diagnoses, etc.]

What We Are Doing

• [Containment and eradication actions]
• [Law enforcement / forensic investigation]
• [Notifications to HHS Office for Civil Rights and (if applicable) state AG]
• [Credit monitoring offered to affected individuals, if applicable]
• [Security improvements being implemented]

What You Can Do

• Review your account statements and explanation-of-benefits notices for any activity you don't recognize.
• Consider placing a fraud alert or credit freeze with the three major credit bureaus.
• Enroll in any complimentary credit monitoring we are offering (see below).
• Report any suspected identity theft to the Federal Trade Commission at identitytheft.gov.

For More Information

A dedicated call center has been set up at [phone number], available [hours], to answer questions about this incident.

You may also contact TCC's Privacy Officer, Cesar Vazquez, at (844) 822-4646.

Notice posted: [date]  |  Last updated: [date]

¿Cómo empezar?

Llame al (844) 822-4646 de lunes a viernes, o visite cualquiera de nuestras 16 clínicas durante el horario de atención.

Servicios

• Medicina familiar y atención primaria
• Pediatría (de recién nacido a adolescente)
• Salud de la mujer y atención prenatal
• Salud mental y consejería
• Odontología
• Farmacia 340B con medicamentos a precios reducidos
• Telemedicina
• Atención para adultos mayores

Inscripción en seguros

Nuestros consejeros certificados ayudan a inscribirse en Medi-Cal, Covered California y My Health LA — gratis. Más información (en inglés).

Servicios de idioma

Interpretación gratuita disponible en todas las visitas en español, camboyano, tagalo, vietnamita, coreano y otros idiomas a través de un servicio telefónico 24/7.

Contacto

• Teléfono: (844) 822-4646
• Correo: info@tccfamilyhealth.org
• Dirección: 701 East 28th Street, Suite 200, Long Beach, CA 90806

← English

Cinco pasos para empezar

1. Llame o visite. Llame al (844) 822-4646 de lunes a viernes o visite cualquiera de nuestras 16 clínicas.
2. Complete los formularios de paciente nuevo. Disponibles en la clínica en inglés y español.
3. Traiga los documentos necesarios (ver abajo).
4. Conozca a su equipo de atención. Revisaremos su historia médica y lo conectaremos con servicios adicionales que pueda necesitar.
5. Active myChart. Después de su visita puede enviar mensajes a su proveedor, pedir recetas y ver sus resultados de laboratorio.

Qué traer a su primera visita

• Identificación con foto (licencia, pasaporte, matrícula consular, identificación escolar). No verificamos estatus migratorio.
• Tarjeta de seguro si tiene cobertura
• Comprobante de ingresos si no tiene seguro y quiere solicitar la escala de tarifas
• Lista de medicamentos actuales
• Para niños: registro de vacunas y formularios escolares

← English

Para la lista completa de nuestras 16 clínicas con direcciones, horarios e indicaciones, visite la página de Ubicaciones (en inglés). Todos los sitios tienen personal bilingüe en español.

Información de contacto

• Línea principal: (844) 822-4646 — disponible 24/7
• Interpretación: gratuita en todas las visitas

← English

Cómo comunicarse

• Teléfono principal: (844) 822-4646 (24/7)
• Correo electrónico: info@tccfamilyhealth.org
• Dirección administrativa: 701 East 28th Street, Suite 200, Long Beach, CA 90806
• myChart: Iniciar sesión (para mensajes médicos seguros)

Salud mental en crisis

• 988 — Línea de crisis y suicidio (llame o envíe mensaje)
• (800) 854-7771 — LA County Mental Health ACCESS (24/7)

← English